You can reschedule your movement by informing your dedicated Move Planner. Your Move Planner will reschedule the movement based on the availability of slots and the rates prevalent for that day.

You can notify your dedicated Move Planner to reschedule the movement upto 2-3 days before the booked date. Normally the cost remains the same for local moves for change in the dates from: weekdays to weekdays, weekend to weekend, weekend to weekdays. Intercity moves you may change the date giving us a 2-3 days prior notice please.

Yes, if the beds are simple beds that can be dismantled using an allen key, the movers can dismantle and assemble beds without any extra cost. Same is the case with other furniture too. However, if it has hydraulic fittings attached then you can avail the services of our expert carpenters at a nominal cost.

Our system has been designed to capture the volume of goods and generate instant quotes based on the apartment size / inventory list, movement date and the movement distance. You may connect with your Move Planner and share all the details - they will be happy to assist you with the quotes.

Yes, all packing materials and labour cost are provided by Pikkol and included in the package. No hidden charges are applicable here.

All loose items will be packed in boxes to prevent loss / misplacement or damage. We recommend leaving the drawers empty.

Yes, as long as the cartons are listed in the inventory list and the packing is in good condition and safe to transport. Insurance is not extended to goods that are packed by the clients themselves.

Items of extraordinary value such as laptops, camera, jewellery, money, antiques, and stamp collections we normally recommend that you carry them along with you only.

Appliances such as washers, dryers, and refrigerators must be disconnected, and the washer must have a stabilizer installed. For front load washing machines - keep the drum lock handy.

Do consider all the factors when deciding on the best time for you to move. If you have some flexibility in your schedule, provide us with a three day notice so that every aspect of the move is discussed in detail. If possible, be flexible with your destination timeframe as well. Keep in mind that there could be some unforeseen problem enroute due to weather and road conditions. For your reference - summer months (mid-March to midSeptember),weekends and the beginning and end of each month (regardless of the season) are particularly busy and we recommend its better to do advance booking of slots.

Look out for a company who offers you complete door-to-door service and one stop solution to all your housing relocation needs. A google review link can be a very useful tool to check on this.

Try to provide moving companies with as much notice as possible, especially if you are moving during the month ends / beginnings of the month weekends or summer months (mid-May to mid-September). We recommend making arrangements at least two weeks prior to your desired moving date. This will increase your likelihood of finalising the pickup and delivery dates you desire.

When a surveyor connects with you on a call for a virtual survey / arrives at your home to perform a physical survey of your household items - the surveyor must be able to clearly see what is being moved in order to provide you with an accurate estimate. If you know of items that are out of view or will not be moved to the new house / you plan to discard it , do remember to point them out to the surveyor. Once the survey is completed, the Move Planner will calculate the volume, packing cost and any other charges related to your move and update you on the same.

There are several reasons why prices may differ. For clear comparison, we recommend that you compare the service inclusions and exclusions of the service proposal. Some companies charge fixed costs such as surcharges, etc. and others do not. It might also be the case that specific costs at the destination are not included in the quotation by other companies. If there are additional costs expected, we believe in sharing them all clearly in advance. Also, some companies keep base charge less and put the additional costs such as tolls and taxes in other cost heads.

Try to make a realistic time plan. You will need to organize a lot of things. It will be useful if you already know which goods need to move and which goods can be left behind. Try to give an advance notice as early as possible - enabling move planner to block the teams and time slots as per your requirements.

The charges are based on the weight / volume of your shipment, floor details, lift availability at both the locations, packing and manpower involved and the distance between the source and destination location. Additional charges might include wooden crating, valuation or coverage, extra labour charges for bulky & over sized items.

You may book the required slot by making a payment on our website through the payment gateway.

All loose items must be packed in boxes to prevent loss or damage. It is recommended that you pack all items and leave the drawers empty.

Yes it is recommended that you allow the packing team to do the packing as per standard norms.

Your dedicated Move Manager will contact you at least 24 hours prior to move day to let you know the time of the team arrival. Be sure to share any changes that have taken place that may affect loading day.
In order to prepare your home for the crew, move anything off the porch and walkways that might obstruct movement of your goods out of your home. Take doors off the hinges if you know certain items will not fit through them. Remove all small throw rugs from traffic areas that could cause the crew to trip or slip.

Your dedicated Move manager can update you the details on request.

Your dedicated Move manager will provide you with the updates regarding the status of your shipment and they will contact you 24 hours prior to delivery. Be sure to provide your Move Manager with your contact information at destination. If you cannot be reached, make arrangements with a friend or family member to serve as the liaison between you and the customer service representative.

For Personal paid moves # Ideally, the more days the better. We recommend you give us at least three - four days prior notice so we can do a proper analysis of the goods that has to be moved and it also gives us enough time to discuss with our expert team and provide you a seamless, hassle free properly planned move.
For company approved moves # Try to provide us with as much notice as possible, especially if you are moving during the busy season. A week or 2 weeks from the actual move date is better for us to analyse your household goods to share the appropriate quotes". This is if you are obligated by your employer to submit estimates for approval. Call Pikkol to confirm your booking and schedule your packing, loading, and delivery dates. This timeframe can be shortened although.

This depends on the volume of the goods you have, the packing requirements, the labour required, the size of the truck and the services you ask for.
“Clear the Clutter” - follow this mantra strictly to avoid unnecessary increase in costs by increasing the volume of goods.

Please be assured unlike the other companies, there are absolutely no extra hidden costs or surprise last minute costs. We have a very clear and transparent pricing system and absolutely no hidden costs.

Payment for the move can be done online through our payment gateway using any instruments like credit card, debit card, UPI etc .

We recommend our clients not to take the plants along - as they tend to get damaged in transit and also damage the other goods. However, it can be transported at your risk. Perhaps buy some plants that are indigenous to your new area.

We recommend that you carry irreplaceable and expensive articles with you. Items of extraordinary value such as jewellery, money, antiques, laptops, and stamp collections should not be transported along with other goods.

At Pikkol, we use specially marked boxes for storing items like keys, nuts and bolts, remote controls, set top boxes, etc and mark it as Box No. 1 and mark it as a Special Care Tools Box and it will be delivered safely.

We request our clients not to send musical instruments along - as they may tend to get damaged while in transit.

Sorry - we are legally not allowed to shift LPG and liquor bottles across the borders - it may be confiscated at the checkpost and also create problems for the remaining consignment. So please avoid the same.

Clear the clutter - the big mantra. Plan things as per your new house requirements. List out things and our packing team is there to execute your plans.

As soon as the goods reaches the destination, our delivery team will contact you and coordinate the delivery schedules and arrange for the goods to be delivered immediately.

Your dedicated Move Manager will be able to update you on this.

Yes we do have warehouses with the storage facility options - the costs can be discussed with the Move Planner depending on your requirements.

We ensure the highest quality standards to be followed while handling the goods - however, in case any kind of issue or damage happens we ensure our clients of a speedy settlement of claims and necessary resolution steps are taken immediately.

Damage cover is a very important and must-have component of your order. Although the chances of damages and losses are very low, suppose it happens, damage cover policy will allow you to make a claim and cover the repair or replacement costs.Your valuable household items get covered for a small premium against damages and losses Also, the premium being small will not raise your total cost too much. If some damages happen, the costs of repairs and replacements can be heavy for you. Damage cover will cover the costs if such a situation occurs.

You definitely save the small damage cover premium cost.In an unlikely incident, the cost of repairs or replacements can be high for you against a small premium amount that you will otherwise have to pay for.

You’re right. We take every precaution at every stage to keep the risks of loss and damage to your goods low. But there are still some real risks that exist, that cannot be completely prevented, that are outside our control, your control or anybody’s control. If by any rare chance anything goes wrong unexpectedly and damages or losses occur, and you have opted for damage cover, then you can make claims for repairing costs, replacement costs, etc.

If damages occur, Pikkol’s ability to repair or compensate would be limited. We can initiate a claim but in the absence of damage cover policy, the claim may not be accepted by Claims.

Although no goods got damaged in the past for you, and nothing may get damaged this time also, we still recommend that you add damage cover this time.Because of the precautions we take, chances of damages are very very low. But a small amount of risk will always be there. Your valuable household items get covered for a small premium against damages and losses. It gives you complete peace of mind during and after the move.Also, the premium being small will not raise your total cost too much.If some damages happen, the cost of repairs and replacements can be heavy for you. Damage cover will cover the costs if such a situation occurs.

Your car’s motor insurance covers only for accidents or damages that occur while it is driven on the roads
When your car is being carried in a truck and is in transit from one state to another - transit insurance covers your car against all losses and external damages.
PikkolCare gives transit insurance to your car while it is being carried in a carrier truck
You get a repair / refund protection

Damages due to improper handling by our team is a highly unlikely occurrence.
We recommend any major or valuable item should not be shipped without a declared value and coverage.
Also - if an undeclared item gets damaged, our claims team will not be able to do anything in that case.

Damages or losses due to natural calamities are not covered by PikkolCare.

We won’t differentiate between damages while goods are in transit and while being loaded, unloaded, or stored. Your goods are our responsibility at every stage of the move.
Settlement is the same and we follow the repair – replace – refund sequence.

For vehicles, Pikkol Care offers full repair / refund cost coverage, subject to standard terms and conditions.

Yes, it works only for items that are packed by the Pikkol team.
If you yourself pack an item and ask us to move it, damage cover will not be applicable to that item even if you may have declared a value for it.

Settlement – repair, replacement, or refund – can take between 7 and 30 calendar days from the time you report an issue.
We won’t close your complaint until a settlement is reached or until you choose to close it

Unloading and Unpacking not done by Pikkol:
Damage cover is not an option for your move because PIkkol will not be doing the unloading and unpacking at your destination city
Only unpacking not done by Pikkol:
You, or somebody on your behalf, have to receive the goods at the destination city, unpack the goods, check for damages and mention them clearly in the delivery receipt.
Next, you must call up your move coordinator and report the damages.
He/she will tell you the next steps for making a claim.

Yes. Transit Insurance is offered directly from Pikkol but is undersigned by a registered insurance company.

The premium has to be paid at least one day before the move (for local moves) and till the move date (intercity moves) for the damage cover to be there for the entire move, starting from packing stage onwards up to delivery and unpacking. We have to inform the concerned teams and book the insurance accordingly.